Обо мне:I had a surprisingly positive encounter at the Honolulu headquarters of Scoot Airlines. Normally, I avoid going to airline offices until absolutely necessary, but in this instance, I was happy to do so. The information I saw online was a little unclear, so I needed to double check the criteria for travel documents and visas for my next trip. The office staff took the time to research the requirements in each country and even suggested a few local organizations that could assist with the documentation. Speaking with individuals in person who genuinely understood what they were talking about was incredibly reassuring. I didn't feel processed; I felt cared for.